Shipping and Returns

Shipping

What are our Shipping costs?

We offer FREE shipping on all orders over £4.99 - with any order £4.99 and under we charge a small delivery fee of £1.99

What is your Shipping policy?

We believe that value for money is very important and price our products accordingly. We do not build a ‘Delivery Allowance’ into the price that we offer to you and endeavour to keep shipping charges down to a minimum.

Where do you Ship?

We offer delivery to any mainland UK destination.

For other addresses outside of the UK mainland, please call Freephone 0800 279 8889 and speak to one of our team about setting up an account and making shipping arrangements.

If you place an order from an address we are unable to deal with without contacting us first, we will have no choice but to notify you, cancel your order & refund your full amount. 

Delivery Times

For some orders over 5 kgs we use a courier service. If a courier service has been used we will advise you accordingly.

Remember that Royal Mail and our couriers work throughout the day so your order may arrive at any time between 9am and 5.

How long will it take for my delivery to arrive?

Orders are delivered by the most appropriate method, usually Royal Mail First Class post or courier. Excluding weekends and Bank Holidays, orders are usually delivered within 3 to 5 working days of the despatch date.

Extra shipping notes

If you wish to give us additional information regarding shipping, for example if your delivery address is particularly hard to find or if you just wish to make alternate arrangements on where to leave your parcel in the event that you aren't at home, then do not hesitate to contact us via telephone +44 (01323) 417508 or email to let us know.

Returns

What is your returns policy?

We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible.

You may return any unused goods in their original packaging within 7 days of the date of dispatch. Please note that it is your responsibility to take care of the products and ensure they are returned to us safely & in a saleable condition. We will refund the cost of the product to you upon receipt of the returned items. We cannot always refund postage & packaging costs - please see details below. Please note we cannot accept the return of goods that have been worn.

Please notify us within 48 hours of delivery if your order is damaged or there are any discrepancies. You can contact us by email or telephone +44 (01323) 417508.

How do I return an item?

Simply contact us by email or telephone +44 (01323) 417508 and we will issue a returns code and inform you of the method for return of the goods.

The return address is:

Customer Returns
Procter Health Care
8-9 Station Parade
Eastbourne
East Sussex
BN21 1BE

Will the Delivery charge be refunded?

We regret that postage & packaging are direct costs and cannot be refunded in all circumstances. If the return is required as a result of our error, we will happily refund both the outbound & the return postage charges.

In all other circumstances, the cost of return postage and the original postage charge are both non-refundable.

What happens after the items have been returned?

Once we have received and verified the returned item we will initiate the refund, replacement or exchange.